Return & Refund Policy

At Executive Mart, customer satisfaction is important to us. We want you to have a smooth and reliable shopping experience. If you experience an issue with your order, please review our Return & Refund Policy below.

1. Return Eligibility

If you receive a damaged, defective, incorrect, or otherwise eligible item, please contact us so we can review your request.

To help us process your return request, please ensure that:

  • You contact us within 7 days of receiving your order.

  • The item is unused and, where applicable, in its original packaging.

  • You provide your order number and a clear description of the issue.

  • You include photos or videos if the item arrived damaged, defective, or incorrect.

Return eligibility may depend on the product type and the circumstances of your request.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please email us with your order number and supporting photos or videos.

We will review the information and, where appropriate, offer a replacement, return, refund, or another suitable resolution in accordance with applicable law.

Please contact us at:

primepicks.shopify@gmail.com

3. Refund Policy

Refund requests are reviewed individually. If your request is approved, we will explain the next steps.

Approved refunds will generally be issued to the original payment method where possible. The time it takes for the refund to appear may depend on your payment provider or bank.

Shipping charges may not be refundable unless required by applicable law or the circumstances of the issue justify a refund.

4. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been used, damaged, or altered after delivery by the customer.

  • Items returned without prior communication or approval, where approval is reasonably required.

  • Products specifically identified as non-returnable, where permitted by applicable law.

These exclusions do not limit any rights you may have under applicable consumer protection laws.

5. Exchanges and Replacements

If you receive an incorrect, damaged, or defective product, we may offer a replacement or exchange, subject to product availability and the circumstances of your request.

Please email us before sending any item back. We will provide further instructions after reviewing your request.

6. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at primepicks.shopify@gmail.com.

Cancellation requests cannot always be guaranteed once an order has been processed, dispatched, or shipped. If your order has already been shipped, you may need to follow the applicable return process.

7. Return Shipping

Return shipping arrangements will be communicated after we review your request.

If an item is damaged, defective, or incorrect, we will assess the circumstances and advise you on the appropriate return or replacement process, consistent with applicable law.

For other approved returns, the customer may be responsible for return shipping costs where permitted by applicable law.

8. How to Request a Return or Refund

To submit a request, follow these steps:

  1. Email us at primepicks.shopify@gmail.com.

  2. Include your order number and the email address used at checkout.

  3. Explain the reason for your request.

  4. Attach photos or videos if relevant.

  5. Wait for our response and instructions before returning any item.

Providing complete information helps us review your request more efficiently.

9. Late or Missing Refunds

If your refund has been approved but has not appeared in your account:

  • Check your bank account or payment provider.

  • Contact your card issuer or bank, as processing times may vary.

  • If you still need assistance, email us at primepicks.shopify@gmail.com.

We will do our best to help you check the status of your refund.

10. Policy Updates

Executive Mart reserves the right to update this policy when necessary. Any changes will be published on this page, along with the revised update date.

Changes will not override rights that customers have under applicable law.

11. Contact Us

If you have any questions about returns, refunds, exchanges, or cancellations, please contact us:

Store Name: Executive Mart

Email: primepicks.shopify@gmail.com

We appreciate your trust in Executive Mart and will do our best to assist you with your concerns.

Thank you for shopping with Executive Mart!